Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal details: Name, email address, phone number, and delivery address when you place an order or register an account.
• Payment information: We do not store card details. All payment data is processed securely by Razorpay.
• Order history: Records of products purchased, order amounts, and delivery status.
• Communications: Messages you send us via our contact form or email.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders, and send order confirmations and shipping updates.
• Manage your account and provide customer support.
• Send promotional emails about products, offers and updates (you may unsubscribe at any time).
• Improve our website, products and services.
• Comply with legal obligations and prevent fraud.

3. Information Sharing

We do not sell or rent your personal data. We may share your information only with:

• Shipping partners: To deliver your orders (name, address, phone).
• Payment processors: Razorpay, to process payments securely.
• Service providers: Email and analytics services that help us operate our business, bound by confidentiality agreements.
• Legal authorities: When required by law or to protect our rights.

4. Payment Security

All online payments on our website are processed by Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit/debit card details, UPI IDs, or net banking credentials on our servers. All payment transactions are encrypted using SSL technology.

5. Cookies

We use cookies to enhance your browsing experience. Cookies help us remember your cart, preferences and login status. You may disable cookies in your browser settings, but some features of our website may not function correctly.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at the details below.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 7 years for accounting and legal compliance.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

9. Contact Us